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Platform Terms and Conditions

Version 2026-08-18 · Effective 18 August 2026

What parts of these terms apply to me?

This agreement governs your use of the Christian Rentals platform, including our website at www.christianrentals.org, in-app messaging and related online services (Platform). By using the Platform, you agree to be bound by this agreement, which forms a binding contractual agreement between you, the User (meaning any person who accesses or uses the Platform, whether as an Advertiser, Seeker or otherwise), and us, Faithful App Ltd (company number 17247090) trading as Christian Rentals, being a company incorporated in England and Wales with registered office at 124-128 City Road, London, EC1V 2NX, England (“Christian Rentals”, the “Company”, “we” or “us ”). You can contact us at hello@christianrentals.org.

The Platform is an online marketplace and introductions platform for rooms, flat shares, live-in hosts, lodgers, landlords and prospective occupiers. We provide a venue for Users to create listings, discover potential accommodation opportunities and communicate with each other in supported locations. Users may only create, publish, browse, apply for, respond to or otherwise use the Platform in relation to accommodation in supported locations. We are introductions-only. We are not a letting agent, estate agent, property manager, landlord, licensor, tenant, broker, payment intermediary, rent collection agent, deposit holder, deposit protection scheme, guarantor, insurer, legal adviser or party to any tenancy, licence, lodger arrangement, flat share agreement, holding deposit arrangement, rent payment, deposit payment or other user-to-user accommodation contract. We do not handle rent, deposits, holding deposits, tenancy deposits or other sums payable between Users. Any tenancy, licence, lodger agreement, house-share arrangement, viewing, holding deposit, rent, deposit protection, right to rent check, inventory, safety certification, repair obligation or other property matter is solely between the relevant Users. Christian Rentals is open to everyone. You do not need to be Christian, attend church, hold any belief or have any faith connection to join, browse, list, apply, message or otherwise use the Platform. Any community features, references, badges or profile fields are intended to support trust and introductions only and must not be used to exclude, harass or unlawfully discriminate against any person.

The remainder of this agreement is divided into three parts:

  • Part A (All Users), which sets out terms that apply to all Users;
  • Part B (Advertisers), which sets out additional terms that apply to Users who advertise rooms, properties, flat shares, live-in host arrangements or other accommodation opportunities through the Platform; and
  • Part C (Seekers), which sets out additional terms that apply to Users who browse, enquire about, apply for or seek accommodation opportunities through the Platform.

If you intend to use the Platform as an Advertiser, only Part A and Part B of these terms will apply to you.

If you intend to use the Platform as a Seeker, only Part A and Part C of these terms will apply to you.

When we talk about the “Services” in this agreement, we mean the Platform, listings, search, messaging, identity-verification, reference, badge, Boost (being an optional paid feature to enhance the visibility or ranking of a Listing on the Platform), support, moderation and other online features we make available from time to time.

Part A — All Users

1. Eligibility

This Platform is not intended for use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are:

  • at least 18 years old and legally capable of entering into this agreement; and
  • not prohibited from using the Platform under this agreement or applicable law.

Please do not access the Platform if you are under the age of 18 years old, if you have previously been suspended or prohibited from using the Platform, or if your use would breach applicable law.

If you use the Platform on behalf of a Company or organisation you warrant that you have the necessary authority from that Company or organisation to do so. If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “User” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Services on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

2. Accounts

In order to use most of the functionality of the Platform, all Users are required to sign-up, register and receive an account through the Platform (an Account).

As part of the Account registration process and as part of your continued use of the Platform, you are required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, identity-verification information, reference information, listing information and other information determined by the Company from time to time.

You warrant that any information you give to the Company in the course of completing the Account registration process will always be accurate, honest, correct and up to date.

Correspondence between Users should take place through the Platform’s in-app messaging where available to support transparency, safety, moderation and dispute handling. You agree not to use messaging to request or encourage another User to pay rent, deposits, holding deposits or other user-to-user sums through us or to treat us as a payment intermediary. Users may choose to exchange contact details or move communications off-platform at their own risk, but should do so only after taking sensible safety precautions and carrying out their own checks.

Once you complete the Account registration process, the Company may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account.

The Company reserves the right to contact you about any concerning behaviour by you, or to seek a resolution with you.

The Company may, in its sole discretion, suspend, restrict or cancel your Account, remove content, restrict listings or messages, record moderation actions in an audit log, or refuse to allow continued use of the Platform for any reason related to safety, suspected fraud, scams, misuse of the Platform, non-payment of Fees, unresolved complaints, illegal content, discrimination, legal or regulatory risk, or any failure to comply with this agreement. Where appropriate, we may provide a route to request review or appeal of moderation action.

3. User obligations

As a User, you agree:

  • not to intimidate, harass, impersonate, stalk, threaten, bully, abuse or endanger any other User, attend at any location in an unsafe or inappropriate manner, or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;
  • to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify the Company of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Platform’s security;
  • not to use the Platform for any purpose other than making bona fide accommodation introductions and related communications, including by not using the Platform:
    • in a manner that is illegal, fraudulent, discriminatory, defamatory, misleading, unsafe or that facilitates scams, unlawful fees, unlawful deposits, unlawful evictions, harassment, exploitation, human trafficking, sexual services, money laundering or any accommodation arrangement prohibited by this agreement;
    • to publish or respond to any listing that you know or suspect is false, misleading, unlawful, unsafe, discriminatory, a scam or posted without the Advertiser’s legal right to advertise the relevant accommodation, or to create, publish, browse, apply for, respond to or otherwise use the Platform except in relation to accommodation in supported locations; or
    • in connection with any commercial, money-making, promotional or marketing endeavour except those expressly contemplated by this agreement or approved in writing by the Company;
  • not to act in any way that is intended to, or is reasonably likely to, materially harm the reputation of the Company or do anything deliberately contrary to the legitimate interests of the Company or the Platform, provided that nothing in this clause restricts your right to make truthful statements, leave honest reviews, report concerns to the Company or a relevant authority, or exercise your statutory rights;
  • not to make any automated use of the Platform and you must not copy, reproduce, translate, adapt, vary or modify the Platform without the express written consent of the Company;
  • that the Company may change any features of the Platform or Services offered through the Platform at any time, and will use reasonable efforts to provide advance notice of material changes, except where a change is required urgently for security, legal compliance or safety reasons;
  • that information given to you through the Platform, by the Company or another User including a Property Advertiser (being an Advertiser who advertises property or accommodation on the Platform) or Property Seeker (being a Seeker who browses or seeks property or accommodation on the Platform), is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
  • that the Company may cancel, suspend or restrict your Account at any time if it considers, in its absolute discretion acting reasonably, that you are in breach or are likely to breach this clause 3 or otherwise present a safety, conduct, legal, regulatory or reputational risk to the Platform or any User.

4. Posted materials

(Warranties) By providing or posting any information, materials or other content on the Platform (Posted Material), you represent and warrant that:

  • you are authorised to provide the Posted Material and, where you publish a listing, you own the property or have the legal right and all required consents, registrations and licences to advertise and let, licence or otherwise make available the accommodation described;
  • the Posted Material is accurate, true, complete, not misleading and kept up to date, including as to rent, deposit, bills, availability, location, property condition, household composition, registration or licensing numbers, restrictions and any stated preferences;
  • any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;
  • the Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;
  • the Posted Material is not “passing off” of any property, listing, identity, status, product or service and does not constitute unfair competition;
  • the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, confidential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;
  • the Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Platform or any network or system; and
  • the Posted Material does not breach or infringe any applicable laws.

(Licence) You grant to the Company a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, use, copy, store, reproduce, adapt, publish, display, distribute, moderate, remove and otherwise process any Posted Material for the purpose of operating, promoting, securing, improving and moderating the Platform and Services.

If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you irrevocably and unconditionally waive all moral rights in such Posted Material to the fullest extent permitted by law.

You indemnify the Company against all damages, losses, costs and expenses incurred by the Company arising out of any third party claim that your Posted Material infringes any third party’s Intellectual Property Rights. If you use the Platform wholly or mainly as a consumer, this indemnity applies only to the extent permitted by law and does not affect your statutory rights.

(Removal) The Company is an online intermediary for the distribution of Posted Material and does not assume a general duty to monitor all Posted Material or all User activity. However, the Company may, in its absolute discretion, carry out targeted, risk-based, automated or human pre-publication checks, screening, moderation of Posted Material, including for equality, housing, legal, compliance, safety, fraud, scam, ranking, paid-feature, brand-protection risk. The Company may refuse, edit, review, restrict, de-rank, suspend, preserve evidence of, disclose where lawful and appropriate, and remove any Posted Material (including links to you, your profile, messages or listings you have posted on the Platform) at any time without being required to give detailed reasons for removing the Posted Material, including where we consider it necessary for trust and safety, fraud prevention, legal compliance, brand protection, dispute management, law enforcement cooperation or platform integrity.

You agree that you are responsible for keeping and maintaining records of Posted Material.

5. Refunds, user-to-user disputes, scams, service interruptions and listing issues

The Company will have no liability or obligation to you in relation to any underlying tenancy, licence, occupancy, house share, viewing, application, deposit, rent payment, property arrangement or other agreement or dealing between Users if:

  • a Property Advertiser or Property Seeker cancels, reschedules, fails to attend a viewing, withdraws from negotiations, refuses an application, fails to pay, fails to provide access, or is unavailable at any time after any enquiry, viewing or arrangement is agreed; or
  • for whatever reason, including technical faults, access issues, health and safety concerns, inaccurate listing or enquiry information, suspected scams, user disputes, property unavailability or events outside our reasonable control, any viewing, application, tenancy, licence, occupancy, house share, payment or other user-to-user arrangement cannot be performed, is interrupted or is not completed.

In such circumstances, except to the extent we expressly agree otherwise under a Platform policy or where required by law, you will not be entitled to any compensation from the Company. Christian Rentals does not hold deposits, rent or other property payments on behalf of Users and will not be responsible for recovering money paid directly to another User or third party. Where we charge Platform listing fees, verification fees or optional paid extras, any refund will be handled in accordance with the applicable Platform policy, your statutory rights and clause 12 of this Part A.

The Company will not be liable for any delay, failure, suspension, restriction, outage, loss of data, failure to publish or interruption to the Platform, Services, messaging, listings, verification, Boost, search, ranking, notifications or support to the extent caused by events outside our reasonable control, including internet, hosting, app-store, telecommunications, payment-provider or Verification Service failure, cyber incident, denial-of-service attack, malware, power failure, industrial dispute, epidemic, pandemic, fire, flood, severe weather, war, terrorism, civil unrest, governmental or regulatory action, change in law, court order, law-enforcement request, emergency maintenance, security incident or other force majeure event. We may take reasonable steps to suspend, restrict, withdraw, delay, restore or modify affected Services while such event continues, and will use reasonable efforts to resume materially affected Services when reasonably practicable.

6. Identity verification

(Verification) We may offer or require Users to verify certain details, including email address, mobile number, identity documents, selfie checks, profile-name match results or other trust signals using our processes and/or external verification services such as Stripe Identity (Verification Service). Verification, references, name-match results and badges are indicators only. They are not endorsements, guarantees of identity, character, faith, suitability, property ownership, right to let, solvency, safety or legal compliance.

(Your personal information and privacy) We will collect your personal information in accordance with our Privacy Policy as set out in clause 20 and, where applicable, our Cookies Policy. Any Data Processing Agreement will apply only if it is separately provided to you or expressly incorporated by the Company. Where a Verification Service is used, you acknowledge and agree that:

  • we may contact and share your personal information with a Verification Service to verify your details, and may receive and store limited verification results such as match, mismatch or unknown;
  • you acknowledge and agree that we may receive, share and use this information to enable us to carry out the Verification Service and display or withhold relevant verification indicators on the Platform, in accordance with the lawful basis set out in our Privacy Policy.

(Fees) We may charge fees for the Verification Service (if any), as set out on the Platform.

(Warranty and indemnity) You acknowledge and agree that:

  • we are reliant on the information provided by the Verification Service to verify your identity and to the extent permitted by law, we disclaim all warranties that the Verification Service will be accurate or that verification will ensure you contract with a suitable person, avoid scams, find a suitable property or enter into a suitable tenancy, licence, occupancy, house share or other arrangement;
  • you should make your own inquiries as to other Users’ identities, the property, ownership, right to let, references, tenancy paperwork, deposits, rent and suitability before engaging in contracts or other dealings with those Users; and
  • we do not endorse any User, listing, property, household, badge or Verification Service.

7. Platform fees and payment partner

We may use a third-party online payment partner, currently Stripe (Online Payment Partner), to process our own Fees, including listing fees, optional Boost fees, optional identity-verification fees and other amounts payable to us through the Platform. We do not collect, hold, process, protect, release or refund rent, deposits, holding deposits, tenancy deposits or other sums payable between Users. We do not store your full card details; card payments are processed by the Online Payment Partner.

The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner.

To the maximum extent permitted by applicable law, you agree that we are not responsible for, and you release the Company from, liability for loss, damage or injury suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing a payment.

We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in charging, collecting, processing, reversing or refunding any payment made to us through the Platform.

The Fees are charged by the Company for use of the Platform and its optional advertising, listing, promotion and verification features, and are payable to the Company in its capacity as an introductions and advertising platform. The Fees are not rent, a tenancy deposit, a holding deposit or any other payment in connection with a tenancy, licence, occupancy or house share, and are not payable to a landlord or letting agent as a condition of the grant, renewal or continuance of any such arrangement. The Fees are not payments to which the prohibitions on prohibited and permitted payments under the Tenant Fees Act 2019 (England), the Renting Homes (Fees etc.) (Wales) Act 2019 or the prohibition on premiums under the Private Housing (Tenancies) (Scotland) Act 2016 and related Scottish legislation apply, because they are charged for an independent advertising and introductions service and not as a condition of any tenancy, licence or occupancy. Each User remains responsible for ensuring that any payment they require from, or make to, another User complies with those regimes and any other applicable law.

8. Service limitations

The Platform is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that the Company cannot and does not represent, warrant or guarantee that:

  • the Platform will be free from errors or defects;
  • the Platform will be accessible at all times;
  • messages sent through the Platform will be delivered promptly, or delivered at all;
  • information you receive or supply through the Platform will be secure or confidential; or
  • any information, listing, user content, property description, reference, review, trust signal or message provided through the Platform is accurate or true.

9. Intellectual property

The Company retains ownership of all materials developed or provided (or both, as the case may be) in connection with the Services (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Service Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.

You may make a temporary electronic copy of all or part of the Service Content for the sole purpose of viewing it through the Platform for your personal, non-commercial use in connection with your permitted use of the Services. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Service Content without prior written consent from the Company or as permitted by law.

In this clause 9, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement in the United Kingdom and throughout the world.

10. Third party content

The Platform may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). The Company accepts no responsibility for Third Party Content or User content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content, User content, listings, messages, reviews or references. We do not endorse any User content, listing, property, User, household, badge or other trust signal merely because it appears on or is accessible through the Platform.

11. Third party terms

Any third party goods or services you choose to obtain, access or use in connection with the Platform (including any third party payment processing or financial services used in connection with the Platform) may be subject to the terms and conditions of that third party (Third Party Terms), including ‘no refund’ policies.

Users agree to familiarise themselves with any Third Party Terms applicable to any such goods and services and, by obtaining or using those goods or services, the User will be taken to have agreed to such Third Party Terms.

12. User due diligence, scam warnings and disputes between Users

You are responsible for carrying out your own checks before viewing, agreeing to, paying for or entering into any tenancy, licence, lodger or flat share arrangement. You should verify identity, property ownership or the right to let, registration or licensing status, safety certificates, deposit arrangements, tenancy or licence terms, rent, bills, council tax, house rules, references and the condition of the property. We do not verify property ownership, title deeds, tenancy agreements, landlord permission, right to let or right to occupy beyond the factual information an Advertiser provides.

If any issue or problem relating to the Platform, a listing, a scam report, a payment made to us, or a refund request for our Fees remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to the Company via the in-app support function or via hello@christianrentals.org. Christian Rentals reserves the right, in its absolute discretion acting reasonably, to: (i) assess the complaint and request information from the Users involved; (ii) refuse, edit, suspend or remove listings or Accounts; (iii) preserve evidence and disclose information where lawful and appropriate; and (iv) take any other Platform action Christian Rentals considers reasonably appropriate, including restricting access to the Platform. Christian Rentals does not collect, hold or release deposits, rent or other property payments, is not a party to any underlying tenancy, licence, occupancy, house share or other agreement between Users, and is not obliged to resolve the underlying contractual dispute between them beyond its role as an introductions platform.

Any costs you incur in relation to a complaint or dispute will be your responsibility.

The Company has the option, but not the obligation, to suggest or appoint an independent mediator if needed. Unless the Company agrees otherwise, the cost of any mediator in a dispute between Users must be shared equally between the Users who are party to that dispute.

The Company reserves the right to restrict access to the Platform and/or relevant Accounts, listings, messages or content, pause enquiries, and defer or refuse refunds or credits of our Fees in relation to a dispute until the dispute is resolved by the relevant parties or otherwise determined under any applicable Platform policy.

If you have a dispute with the Company, you agree to notify us first and make reasonable efforts to resolve the dispute with us in good faith for a period of at least 30 days before commencing proceedings.

Notwithstanding any other provision of this clause 12, you or the Company may at any time cancel your Account or discontinue your use of the Platform.

13. Consumer cancellation rights and refunds

If you are a consumer in the United Kingdom, you may have a 14-day right to cancel certain contracts for paid Platform Services under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you buy a listing, Boost, identity-verification or other paid digital or online service from us, you may be asked to consent to immediate performance of that service during the cancellation period and to acknowledge that you may lose the right to cancel once the service has been fully performed or digital content has been supplied. If you do not provide that consent, we may delay performance until the cancellation period expires. Fees for paid services that have been fully performed with your consent, including a published listing, Boost or completed identity-verification check, are non-refundable except where required by law or where we state otherwise. This does not affect your statutory rights.

14. Anti-discrimination and equality

Users must comply with the Equality Act 2010 where it applies in Great Britain and must not use the Platform, listings, messages, preferences, badges or community features to unlawfully discriminate, harass or victimise any person because of a protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Christian Rentalsis open to everyone and no Christian, church, belief or faith requirement may be imposed by the Platform. Users advertising genuinely shared accommodation in their own home or household may describe lawful, proportionate household preferences only where permitted by applicable law, but must not state or apply unlawful blanket exclusions or discriminatory criteria. The Company does not provide legal advice and may refuse, edit, remove or restrict any listing, message or Account that it considers discriminatory, unlawful, unsafe or inconsistent with the Platform’s open-to-all community positioning.

15. Devolved and local housing compliance

The Platform is UK-facing, but housing law differs across England, Wales and Scotland. Advertisers and Seekers must comply with the law that applies to the relevant property and arrangement, including landlord registration, licensing, rent, deposit, advertising, safety, right to rent, tenancy, occupation-contract, lodger, HMO and local authority requirements. Advertisers in Scotland must include any landlord registration number required for the relevant property or state that registration is pending where a pending-registration route is available. Pending further assessment, we may require any Scottish Advertiser who states that they own the advertised property to provide a landlord registration number or pending-registration confirmation, including where that Advertiser also states that they live in the property. Advertisers in Wales must comply with Rent Smart Wales registration and licensing requirements where applicable, unless a clear exemption applies to that Advertiser and arrangement. Users may only create, publish, browse, apply for, respond to or otherwise use the Platform in relation to accommodation in supported locations in England, Wales and Scotland. We do not provide legal advice and may restrict or refuse listings where we consider there is legal uncertainty or regulatory risk.

We ask Advertisers factual questions about the property and their occupation of it, including whether they live in it and whether they own it, rent it or act as an agent, and we rely on the factual information they provide to decide which registration, licensing and declaration requirements to apply before publication. We do not ask Advertisers to self-certify a statutory exemption, and we may require an Advertiser to provide evidence reasonably requested to support that factual information before or after publication, although we are not obliged to verify or approve such evidence. We do not verify any landlord registration or licence number against the Scottish Landlord Register, Rent Smart Wales or any other register, and any registration number shown on a Listing is displayed from information supplied by the Advertiser.

16. Online safety, illegal content and moderation

Users must not upload, publish, send or promote illegal content, content encouraging illegal activity, fraudulent or scam content, threats, harassment, hate content, terrorist content, child sexual exploitation or abuse content, intimate image abuse, unlawful discriminatory content, defamatory content or content otherwise prohibited by this agreement. We provide user-to-user reporting tools and may use human and automated systems to detect, review, moderate and record suspected illegal or harmful content. We may remove or restrict content, suspend or restrict Accounts, prevent a suspended User from creating listings, applying, starting conversations or sending messages, and retain read access where appropriate so the User can review information and appeal. We may keep append-only moderation logs recording administrative actions, reasons and timestamps. We will operate complaints and review processes intended to support compliance with the Online Safety Act 2023 where it applies to the Platform.

17. Security

Subject to clause 18 of this Part A, the Company does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform, except to the extent caused by the Company’s negligence. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference.

18. Disclaimer

(Introduction and advertising service) The Company is a medium that facilitates listings and introductions between Property Advertisers and Property Seekers for the purposes of allowing Users to advertise, discover and make contact about rooms and properties to let. The Company may charge listing fees, verification fees, Boost fees and/or other Fees to Property Advertisers or other Users for use of Platform features. The Company does not itself provide, own, inspect, manage, let or rent any property, does not act as a letting agent, landlord, tenant, property manager or payment collection agent, and is not a party to any tenancy, licence, occupancy, house share, deposit, rent payment or other contract or dealing between Users resulting from an introduction through the Platform.

(Limitation of liability) Nothing in this agreement excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of data protection obligations under Applicable Privacy Laws (meaning the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable data protection and privacy legislation in force in the United Kingdom from time to time); or
  • any other liability which cannot lawfully be excluded or limited, including your non-excludable rights under the Consumer Rights Act 2015.

Subject to the above, the Company’s total aggregate liability arising out of or in connection with the Platform, any listing, introduction, moderation, verification, paid feature, or this agreement shall be limited to, in all cases, the greater of the total Fees paid by that User to the Company in the preceding 12 months and £100, except to the extent a higher amount is required by law in relation to consumer Users.

Subject to the non-excludable liability carve-outs above, and to the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill, any act, omission, conduct or content of any User, the existence, condition, safety, legality, suitability, ownership, availability or right to let, rent, share or occupy any property, any tenancy, licence, occupancy, house share, deposit, rent payment or other agreement between Users, any loss arising from off-platform dealings, any property damage or access issue, any cancellation, lateness or no-show, or any loss arising from a scam or dispute between Users.

(Disclaimer) All implied representations and warranties (including as to satisfactory quality, fitness for purpose, accuracy and completeness) are, to the maximum extent permitted by applicable law, excluded. Nothing in this clause excludes liability for any express representation made fraudulently.

(Indemnity) If you use the Platform wholly or mainly for business purposes, you agree to indemnify the Company to the extent that loss arises directly from your material breach of this agreement, your unlawful use of the Platform, your breach of applicable law, your listings or Posted Material, your fraud or misrepresentation, your dealings with other Users, or any claim arising from a property, tenancy, licence, occupancy, house share, deposit, rent payment or other arrangement you advertise, offer, manage or enter into. If you use the Platform wholly or mainly as a consumer, this indemnity applies only to the extent permitted by law and does not affect your statutory rights.

To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded or limited under these terms, including the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977 and any equivalent mandatory consumer protection law, the exclusions and limitations set out in this clause shall be limited in accordance with those restrictions. However, any exclusions or limitations of liability that are not affected by such restrictions shall remain in full force and effect.

19. Confidentiality

You agree that:

  • no information owned by the Company, including system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties, except where: (i) the information is or becomes publicly available other than through your breach; (ii) disclosure is required by applicable law, court order or regulatory authority; or (iii) the information was already known to you independently before your use of the Platform; and
  • all communications involving the details of other Users on this Platform are confidential, and must be kept as such by you and must not be distributed nor disclosed to any third party except as reasonably necessary for a genuine property enquiry, viewing, application, tenancy, licence, occupancy, house share or as required by law.

20. Privacy

You agree to be bound by the clauses outlined in the Company’s Privacy Policy. Our Privacy Policy and Cookies Policy contain important information about how we collect, use, disclose and store your personal information, including Account data, listing data, messages, reports, identity-verification results, reference information, cookies and similar technologies.

21. Collection notice

We collect personal information about you in order to enable you to access and use the Platform, to contact and communicate with you (including via in-app messaging and support), to verify your identity where required, to process our Fees where applicable, to display listings, administer references and badges, moderate content, respond to reports, complaints and data-subject requests, keep security and audit records and for other purposes set out in our Privacy Policy.

Our Privacy Policy contains more information about how we use, disclose and store your information and details how you can access and correct your personal information. Our Cookies Policy explains how we use cookies and similar technologies.

22. Termination

The Company reserves the right to terminate a User’s access to any or all of the Platform (including any listings, memberships or Accounts) at any time without notice where it has reasonable grounds to do so, including for breach of this agreement, safety concerns, suspected fraud or illegal activity. In all other cases, the Company will provide at least 7 days’ written notice before terminating a User’s Account.

In the event that a User’s Account is terminated:

  • the User will be unable to use posting, enquiry or messaging tools on the Platform, subject to any limited access we choose to provide for account closure, complaints, appeals, legal compliance or statutory rights; and
  • the User may be unable to view the details of other Users (including contact details, geographic details and any other details), and all listings previously posted by the respective User may also be removed from the Platform.

To the extent permitted by law, the Company reserves the right to keep records of listings, messages, reports, complaints, moderation actions, administrative actions, verification results, payments of our Fees, cookies, IP address information and other Platform activity for administration, trust and safety, legal compliance, audit, dispute and security purposes, and to produce these records where reasonably necessary in connection with a legal dispute, regulatory request, law-enforcement request or complaint involving the Company or the Platform.

Users may terminate their Account, and any other membership they hold in connection with the Platform, at any time by using the Platform’s functionality, where such functionality is available. Where such functionality is not available, the Company will effect such termination within a reasonable time after receiving written notice from the User.

23. Tax

You are responsible for the collection and remission of all taxes associated with any property, tenancy, licence, occupancy, house share, listing, rent, deposit, fee or other transaction through your use of the Platform, and the Company will not be held accountable in relation to any transactions between Users where tax related misconduct has occurred.

24. Notices

A notice or other communication to a party under this agreement must be:

  • in writing and in English; and
  • delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

  • 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in England and Wales, in which case the notice will be taken to be given on the next occurring business day; or
  • when replied to by the other party,

whichever is earlier.

25. General

Governing law and jurisdiction. This agreement is governed by the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement, except that if you are a consumer living elsewhere in the UK you may bring proceedings in your home jurisdiction. Nothing in this agreement affects any mandatory rights or remedies you have under applicable consumer law. If the Platform expands outside the United Kingdom, we may introduce jurisdiction-specific addenda, local terms or additional notices for particular countries or regions, and those addenda will apply to the extent stated in them.

Variations and amendments. We may make minor changes to this agreement, Platform policies, features or Fees from time to time, including to correct errors, improve functionality, reflect technical changes, add non-material features or address operational, safety, security or legal matters, and such minor changes will take effect when posted on the Platform or otherwise notified to you. If we make a material change to this agreement that materially affects your rights or obligations, we will provide reasonable notice and may require you to actively re-accept the updated terms before continuing to use relevant Services. Your continued use of the Platform after notice of a minor change, or your continued use or re-acceptance after notice or prompt for a material change, will constitute your agreement to the updated terms from the effective date stated in the notice or prompt. If you do not agree to a material change, you must stop using the affected Services and may terminate your Account, subject to any accrued rights, payment obligations, pending disputes, moderation actions and legal or audit records that survive termination.

No agency/no partnership. The Company acts solely as an independent intermediary platform facilitating listings and introductions between Property Advertisers and Property Seekers. Nothing in this agreement creates any partnership, joint venture, agency, employment, worker, fiduciary, landlord, tenant, letting agency, property management or other relationship between the Company and any User, nor between Users themselves. Each User acts in their own name and is solely responsible for deciding whether to advertise, enquire, view, apply for, let, rent, share, occupy or enter into any property arrangement, subject to this agreement. The Company is not the agent of any Property Advertiser or Property Seeker for any purpose and has no authority to bind any User to any contract.

Third party rights. This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

Waiver. No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Severance. Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

Joint and several liability. An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

Assignment. A User cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the Company. The Company may assign, novate or otherwise transfer any of its rights or obligations under this agreement without the User’s consent in connection with: (i) a merger, acquisition, group reorganisation or restructuring; (ii) a sale of all or substantially all of the Company’s business or assets; or (iii) an assignment to a group company, affiliate or successor entity. The Company will provide reasonable notice to Users of any such assignment.

Costs. Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.

Entire agreement. This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement. Each party acknowledges that it has not relied on any representation, warranty or undertaking not expressly set out in this agreement, except that nothing in this clause limits liability for fraud or fraudulent misrepresentation.

Interpretation. In this agreement, unless the context otherwise requires:

  • (singular and plural) words in the singular includes the plural (and vice versa);
  • (gender) words indicating a gender includes the corresponding words of any other gender;
  • (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
  • (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
  • (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
  • (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
  • (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
  • (headings) headings and words in bold type are for convenience only and do not affect interpretation;
  • (includes) the word “includes” and similar words in any form is not a word of limitation; and
  • (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

Part B — Advertisers

1. Eligibility, status and compliance

You must be at least 18 years old and legally able to advertise the room, property, flatshare, lodger, live-in host or other accommodation opportunity you offer through the Platform.

If in any listing, profile, message or Account information you hold yourself out as owner, landlord, tenant, live-in host, managing agent, authorised representative, licence-holder, registered landlord or otherwise legally entitled to advertise or make available accommodation, you warrant to the Company that this is true and that you hold and will maintain all required registrations, licences, permits, consents, permissions and rights.

You must tell Christian Rentals truthfully whether you live in the property and whether you are its owner, tenant or acting as agent. Christian Rentals relies on those statements to decide which declarations you are asked to make and which registration or licensing requirements you must satisfy before publication. If either of those facts changes while a Listing is live, you must promptly update or withdraw the Listing.

You must, at your own cost, ensure that each advertised property and arrangement complies with all applicable housing, planning, licensing, registration, safety, tax, right to rent, deposit, consumer protection, advertising and equality laws, and that any mortgage, lease, tenancy, headlease, superior landlord consent, insurer requirement or local authority requirement permits the proposed advertisement and occupation.

You acknowledge and agree that Christian Rentals does not verify ownership, title deeds, tenancy agreements, landlord permission, mortgage consent, insurance consent, right to let, right to occupy, safety documents, registration or licensing status beyond the factual information you provide, and that you are solely responsible for the legality, accuracy, safety and suitability of the advertised accommodation and any arrangement you enter into.

2. Listings

You acknowledge and agree that:

  • you must provide clear, accurate and up-to-date information in any listing you submit to the Platform for a room, property, flat share, lodger arrangement, live-in host arrangement or other accommodation opportunity in a supported location (Listing);
  • the Company may choose not to accept, publish or continue displaying any Listing you submit to the Platform, and may limit the number, duration, ranking, visibility or categories of Listings you can submit;
  • any information you supply in a Listing must be true, timely, accurate and not misleading, including rent, deposit, bills, location, availability, property condition, household composition, rules, lawful preferences, registration or licensing details and any restrictions;
  • you must not publish or maintain a Listing unless you have the legal right to advertise and, where applicable, to let, license, sublet, take a lodger, host, share or otherwise make available the accommodation described;
  • you must deal with any dispute with a Seeker or other User in accordance with clause 12 of Part A;
  • any tenancy, licence, lodger agreement, flat share agreement, house rules, viewing arrangements, deposit arrangements, rent arrangements or other terms relating to a Listing are solely between you and the relevant Seeker or other User and do not involve the Company in any way, except that they must not be inconsistent with your or the Seeker’s obligations under this agreement; and
  • the Company will have no responsibility for the accuracy, reliability or timeliness of any Seeker’s response to a Listing.

3. Enquiries and in-app messaging

From time to time, the Platform may direct, rank, recommend, filter or notify you of enquiries, applications or messages submitted by Seekers (Enquiries). The Platform may use search, ranking, safety, moderation or matching features, but does not guarantee any number, quality, suitability or outcome of Enquiries.

When the Platform makes an Enquiry available to you, you may be able to view the information the Seeker has chosen to provide, subject to Platform functionality, privacy settings, moderation and applicable law.

If you pay the relevant Fees set out on the Platform in respect of Listing, Boost, verification or other paid Platform features, you may be able to publish a Listing, improve its visibility, ranking or prominence, or communicate with Seekers via in-app messaging, depending on the feature purchased. Boost and other paid features may affect the order, prominence, ranking, recommendation or visibility of Listings shown to Seekers, and should be visibly labelled or otherwise disclosed on the Platform where used. Payment of Fees does not verify your ownership, right to let or suitability and does not guarantee enquiries, viewings, applications, occupants, rent, deposits or any successful arrangement.

4. Advertised accommodation and arrangements

You must ensure that each Listing and any viewing, tenancy, licence, lodger, flatshare, live-in host or other arrangement you offer or enter into is for accommodation in a supported location and is:

  • in accordance with all applicable laws, regulations, tax obligations, registration, licensing, safety, HMO, deposit, advertising, consumer protection, right to rent and equality requirements;
  • accurate, genuine, safe, lawful, non-discriminatory and not misleading;
  • supported by any permissions, consents, registrations, licences, safety certificates, deposit arrangements and insurance that are required for the relevant property and arrangement;
  • managed by you directly with the relevant Seeker or User, including viewings, identity checks, references, agreement terms, rent, deposits, inventories, keys, repairs and move-in arrangements; and
  • withdrawn, corrected or updated promptly if any information becomes inaccurate, unavailable, unlawful, unsafe or misleading.

You acknowledge and agree that a Seeker may review, report or provide feedback about any Listing, interaction, viewing or arrangement on the Platform in accordance with Part C of this agreement and any Platform policy.

If a Seeker requests a viewing, application, move-in date or other arrangement, you may choose to accept or reject such request, subject to applicable law and your obligations not to discriminate unlawfully.

5. Platform fees

Viewing the Platform and creating an Account may be free, unless we state otherwise on the Platform.

You must pay the applicable fees to use certain Advertiser features on the Platform (Fees), including listing fees, optional Boost fees, optional identity-verification fees, subscription fees, payment processing charges, chargeback costs or other amounts specified on the Platform or otherwise agreed with you in writing. Unless we agree otherwise with you in writing, the amount and basis of calculation of those Fees will be as stated on the Platform from time to time.

We may collect Fees by direct invoice, direct debit, card charge or by any other payment method made available on the Platform from time to time. We do not deduct Fees from rent, deposits, holding deposits, tenancy deposits or other user-to-user funds because Christian Rentals does not collect, hold, process or release those funds.

If you do not pay Fees when due, we may (without limiting any other rights) suspend or restrict your Account, limit your ability to publish, Boost or respond to Listings or Enquiries, and/or charge reasonable and proportionate costs of recovery (including external collection agency fees) to the extent permitted by law.

The Company reserves the right to change or waive the Fees at any time by updating this agreement or updating the Fees displayed on the Platform, on written notice to you. We will provide you with at least 14 days’ written notice if this occurs, and upon receipt of such notice you will have the right to terminate this agreement immediately, on written notice to us. Your continued use of the Services after you receive such written notice will constitute your consent to the change and/or waiver set out in that notice.

6. Listing cancellations, refunds and off-platform payments

Without limiting or otherwise affecting the terms of this agreement, if you wish to withdraw, pause or amend a Listing, you must do so using the Platform’s functionality where available and must promptly update any inaccurate or unavailable Listing. Withdrawing, pausing or amending a Listing does not automatically entitle you to a refund of Fees already paid to us for a listing, Boost, identity-verification or other paid Platform feature, subject to clause 12 of Part A, any applicable Platform policy and your statutory rights.

For the avoidance of doubt, any listing Fee is earned by the Company in full once the relevant Listing is published, regardless of how long the Listing remains live or whether you subsequently withdraw, pause, delete or amend it, subject to your consumer cancellation rights under clause 13 of Part A where applicable. The Company does not operate a minimum listing period, and publishing and then promptly removing or deactivating a Listing does not entitle you to any refund or credit of Fees, except where required by law or under an applicable Platform policy and subject to clause 12 of Part A. The Company may treat repeated publishing and rapid removal or re-listing as misuse of the Platform under clause 3 of Part A and may suspend, restrict or charge for such activity accordingly.

You must ensure that any cancellation, holding deposit, rent, tenancy deposit, return-of-funds or refund arrangement between you and a Seeker complies with all applicable laws and is clearly agreed directly between the relevant Users.

If we consider that a Listing is inaccurate, unavailable, unlawful, unsafe, discriminatory, misleading, a scam or otherwise in breach of this agreement, we may take one or more of the following actions:

  • cancel, suspend or restrict your Account and/or any membership you hold in connection with the Platform;
  • remove, amend, de-rank, pause or restrict relevant Listings and/or restrict your access to respond to Enquiries; and
  • require you to pay any outstanding Fees due to us in connection with your use of the Platform, and issue you with an invoice for those Fees.

The Fees are by default non-refundable for change of mind once the relevant paid Platform service has been fully performed or supplied with your consent, subject to clause 12 of Part A, any applicable Platform policy and your statutory rights. However, the Company may, in its absolute discretion, acting reasonably and in good faith, issue refunds or credits of Fees in certain circumstances.

You must not request, collect or encourage payment of rent, deposits, holding deposits, tenancy deposits or other user-to-user sums through Christian Rentals, Stripe or any payment flow intended only for our Fees. Any such sums must be handled directly between Users, at their own risk and in compliance with applicable law.

7. Off-platform dealings

You acknowledge that Users may choose to continue communications or dealings outside the Platform at their own risk. Christian Rentals is not responsible for off-platform communications, viewings, payments, deposits, agreements, keys, access, property condition, safety issues, scams or disputes. You must not use off-platform dealings to avoid this agreement, mislead other Users, facilitate scams, request Platform-handled property payments or evade applicable law.

The Company may, acting reasonably and in good faith, cancel, suspend or restrict your Account if it finds or suspects that you have breached or are in breach of this clause 7.

8. User-to-user arrangements

You agree that any tenancy, licence, lodger arrangement, flatshare, viewing, holding deposit, rent payment, deposit payment or other arrangement arising from a Listing is a direct arrangement between the relevant Users only. Christian Rentals is not a party to it, does not create it by enabling a Listing or message, and does not collect, hold, protect, release or refund any rent, deposit, holding deposit, tenancy deposit or other user-to-user funds.

9. Advertiser warranties

By listing accommodation on the Platform, posting a Listing or responding to an Enquiry, you represent and warrant that the Listing relates to accommodation in a supported location and that:

  • you own, control or are otherwise lawfully authorised to advertise the relevant accommodation and to offer the arrangement described in the Listing;
  • you will ensure that each Listing and any related arrangement is:
    • accurate, complete, up to date, safe, lawful, non-discriminatory and not misleading; and
    • in compliance with all applicable laws, registrations, licences, consents, safety obligations and housing requirements; and
  • you will promptly provide evidence reasonably requested by the Company to support any factual information, registration, licensing status or right-to-advertise claim you provide, although the Company is not obliged to verify or approve such evidence.

Part C — Seekers

1. Listings, enquiries and fees

As a Seeker, you acknowledge and agree that you may only respond to a Listing, send an Enquiry, arrange a viewing or agree accommodation terms in relation to accommodation in supported locations, and that if you respond to a Listing, send an Enquiry, arrange a viewing or agree accommodation terms with an Advertiser or other User, that will be a direct interaction or arrangement between you and that User only; and

any tenancy, licence, lodger, flat share, viewing, holding deposit, rent, deposit, house rule or other term relating to accommodation advertised or discussed via the Platform is solely between you and the relevant Advertiser or other User and does not involve the Company in any way, except that such terms must not be inconsistent with your or the Advertiser’s obligations under this agreement.

When you submit an Enquiry, application, message or other response on the Platform, you must:

  • only submit enquiries that are bona fide, accurate, lawful, non-discriminatory and in relation to accommodation in supported locations; and
  • truthfully fill out all the information requested by the Platform in relation to the Enquiry, application or message.

We may charge Seekers the verification fee set out on the Platform from time to time for seeker identity-verification or related verification functionality. This fee is payable to Christian Rentals for Platform verification functionality only. It is not rent, a tenancy deposit, a holding deposit or any other payment to an Advertiser or in connection with the grant, renewal or continuance of any tenancy, licence, lodger arrangement, flat share or other accommodation arrangement. The verification fee is subject to clause 12 of Part A, any applicable Platform policy and your statutory rights.

2. Payments between Users

(User-to-user payments) Christian Rentals does not collect, hold, process, protect, release or refund rent, deposits, holding deposits, tenancy deposits or other sums payable between Users. You must not pay rent, deposits, holding deposits or other accommodation-related sums through any Christian Rentals or Stripe payment flow intended for our Fees. If you choose to pay another User or third party directly, you do so at your own risk and should first carry out appropriate checks, view the property where sensible, verify the recipient, understand the agreement and obtain receipts and written terms.

(Payment method fees) Any fees or surcharges charged by your bank or card provider in connection with payments you make to us through the Platform are your responsibility and are separate from the Fees charged by the Platform.

3. Viewings, applications and user due diligence

You acknowledge and agree that:

  • Christian Rentals does not inspect, verify, approve or guarantee any property, room, household, Advertiser, Listing, viewing, agreement, deposit request, rent request, safety certificate, registration, licence, reference, badge or identity-verification result;
  • you are solely responsible for deciding whether to contact, view, apply for, pay, sign or enter into any arrangement with another User;
  • you should take sensible safety precautions before viewings, including telling someone where you are going and not sending money before carrying out appropriate checks; and
  • subject to clause 18 of Part A, Christian Rentals shall have no liability for any loss, injury or damage arising from any property, viewing, off-platform communication, user-to-user payment, scam or user-to-user arrangement.

If you wish to cancel or rearrange a viewing, enquiry, application or proposed arrangement with an Advertiser, you should communicate promptly and clearly through the Platform’s messaging functionality where available. Christian Rentals is not responsible for any cancellation, no-show, lost opportunity, wasted travel cost, holding deposit, rent, deposit or other user-to-user payment or loss arising from your dealings with another User.

Before paying any money or signing any document, you should consider verifying the Advertiser’s identity, ownership or right to let, registration or licensing status, safety certificates, deposit arrangements, proposed agreement, rent, bills, council tax, house rules, references and property condition. You should be alert to scams, pressure to pay urgently, refusal to permit viewings, mismatched names, overseas payment requests, unusually low prices, requests to bypass the Platform’s messaging safeguards or requests to pay through a Platform fee payment flow.

4. Feedback, reports and reviews

Seekers may report a Listing, rate an interaction where Platform functionality permits, and/or provide feedback to Advertisers or the Company regarding a Listing, viewing, message, profile, reference, badge or other Platform experience (Review).

Ratings, Reviews and reports may be visible to Users, used for moderation, retained for audit and safety purposes, or kept private depending on Platform functionality, privacy settings, legal requirements and any moderation decision.

Users must only provide true, fair, accurate, non-misleading and non-defamatory information in Reviews, reports and feedback.

If we consider that a Review, report or feedback is untrue, unfair, inaccurate, defamatory, discriminatory, offensive, unlawful, malicious, unsafe or inappropriate, we may delete, edit, restrict, de-rank or preserve it, and/or restrict the relevant User from posting further Reviews. We do not undertake to review each Review made by Users.

To the maximum extent permitted by law, we are not responsible for the content of any Reviews, reports or feedback posted by Users.

You may not publish Reviews of Users, Listings or accommodation opportunities where you have a conflict of interest, personal relationship, professional relationship or other connection that would make the Review misleading unless that connection is clearly disclosed.

You may only write a Review about a User, Listing or accommodation opportunity if you have had a genuine Platform-related experience, which means that:

  • you have enquired about, viewed, applied for or entered into an arrangement relating to the relevant Listing following an introduction through the Platform; or
  • you have exchanged genuine Platform messages with the relevant User about the Listing or accommodation opportunity; or
  • you can otherwise document your genuine experience, including via correspondence or other interaction with the relevant User via the Platform,

(collectively referred to as a Platform Experience).

You may only write about your own Platform Experience. You are not permitted to write a Review about somebody else’s Platform Experience, such as that of a family member or friend.

You may not write a Review about a Listing, Advertiser, Seeker, property or household that you own, manage, advertise, occupy or are otherwise connected with, or where an immediate family member, employer, employee, agent or close associate has such a connection. Similarly, you may not write a Review about a direct competitor or a Listing with which you have a material conflict of interest unless that conflict is clearly disclosed.

Your Platform Experience must have occurred within the last 12 months when you submit a Review.

You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by another User to write a Review, you should include information about this in your Review. Incentives include another User offering you a gift, reward, discount, priority, accommodation advantage or other benefit for writing a Review.

5. Linked Users and third parties

  • the Platform provides listings, links, messages and introductions to Users, properties, households and third-party services that are not owned, operated or controlled by the Company;
  • the provision by the Company of listings, references, identity-verification indicators, name-match results, badges, links or introductions does not imply any endorsement, recommendation or guarantee by the Company of any User, property, household, badge, Listing or third-party service;
  • the Company does not examine, determine or warrant the ownership, title, right to let, right to occupy, certification, registration, licensing, competence, solvency, suitability, character, faith, safety or information of any User, property or Listing on the Platform; and
  • any tenancy, licence, lodger, flat share, viewing, holding deposit, rent, deposit, house rule or other arrangement relating to a Listing or communication via the Platform constitutes a direct arrangement between the relevant Users once agreed and does not involve the Company in any way.

6. Communication outside the Platform

You should use the Platform’s in-app messaging where available for initial enquiries and safety-related communications. If you choose to exchange contact details or communicate outside the Platform, you do so at your own risk and should take sensible precautions. Christian Rentals is not responsible for off-platform communications, viewings, payments, deposits, documents, key handovers, property access, scams, harassment, discrimination or disputes between Users.

The Company, in its absolute discretion acting reasonably, may cancel, suspend or restrict your Account if it finds or suspects that you have breached or are in breach of this clause 6.

Questions about these Terms: hello@christianrentals.org. Faithful App Ltd (company no. 17247090), registered office 124-128 City Road, London, EC1V 2NX, England.